Because Plaster Logic products are manufactured, packaged, and shipped in large, job-specific quantities, returns and refunds are generally not accepted.
Our products—including plaster finishes, Pool Wash™, and exposure materials—are heavy, freight-shipped materials intended for professional use. Once an order has shipped, we are unable to accept returns or issue refunds due to the size, weight, and handling requirements of these products.
That said, we stand behind what we make.
If your order arrives damaged, incorrect, or defective, please contact us as soon as possible at info@plasterlogic.com
with:
We will review the situation and work with you to make it right, which may include replacement material where appropriate.
We encourage customers to carefully review product selections, quantities, delivery requirements, and site readiness (including forklift access) before placing an order. Our team is always available to help confirm details prior to shipment.
Shipping and freight charges are non-refundable and vary based on order size and destination.
Questions Before You Order?
If you’re unsure about product selection, quantities, or logistics, reach out before placing your order. We’re happy to help you plan ahead and avoid issues.
